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Terms & Conditions

Last Updated: August 16, 2025 | Effective Date: August 16, 2025

Table of Contents

Cancellation and Refund Policy

This Cancellation and Refund Policy outlines the terms for canceling services and requesting refunds for SuperteamAI products. By using our services, you agree to these terms.

Agent as a Tool (Free Agents & Subscriptions)

We offer a free trial period for select SuperteamAI agents and subscription services:

  • Trial duration and features will be specified at the time of signup
  • No payment information is required to start the free trial
  • Trial features may be limited compared to paid subscription plans

Subscription Terms

After the free trial period, you must subscribe to continue using the service:

  • Subscriptions automatically renew at the end of each billing cycle (monthly or annually)
  • You may cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of your current billing period

Refund Policy for Subscriptions

No refunds will be issued for subscription fees after payment has been processed. In the rare event that SuperteamAI, at its sole discretion, issues an exception and approves a refund:

  • All payment gateway processing fees (typically 2.9% + $0.30 per transaction) will be deducted from the refund amount
  • All applicable taxes, including but not limited to sales tax, VAT, GST, or other consumption taxes, will be deducted from the refund amount
  • The refund amount will be calculated as: Original Payment – Payment Gateway Fees – Taxes
  • The refunded amount will be processed using the original payment method within 5-10 business days

Cancellation Process

To cancel your subscription:

  1. Log in to your SuperteamAI account
  2. Navigate to “Account Settings” > “Billing”
  3. Select “Cancel Subscription”
  4. Follow the confirmation steps
  5. You will receive a confirmation email once cancellation is processed

Custom Development Services

Development Agreement

Custom development projects are built according to your specific requirements:

  • We deliver a minimum of 80% output consistency as defined in the project scope
  • Project timelines, deliverables, and acceptance criteria will be outlined in a separate Statement of Work (SOW)
  • The SOW must be signed by both parties before work commences

Refund Policy for Custom Development

No refunds will be issued for development costs once work has commenced. If the delivered solution achieves less than 80% output consistency as measured against the agreed acceptance criteria:

  • SuperteamAI will fix the issues at no additional monthly maintenance cost during the correction period
  • The correction period will be specified in your project agreement (typically 30 days)
  • If we cannot achieve the 80% output consistency within the correction period, we may offer a partial refund at our sole discretion

In the event a partial refund is approved:

  • All payment gateway processing fees (typically 2.9% + $0.30 per transaction) will be deducted from the refund amount
  • All applicable taxes, including but not limited to sales tax, VAT, GST, or other consumption taxes, will be deducted from the refund amount
  • The refund amount will be calculated as: Agreed Refund Amount – Payment Gateway Fees – Taxes
  • The refunded amount will be processed using the original payment method within 5-10 business days

Monthly Maintenance Cost (MMC)

MMC is optional and must be explicitly selected in your service agreement:

  • MMC covers ongoing support, updates, bug fixes, and performance optimization after the initial correction period
  • MMC fees are billed monthly and must be paid in advance
 

If you opt out of MMC after the initial 30-day period:

  • SuperteamAI is not liable for system issues, performance degradation, or bugs that may arise
  • Any fixes, updates, or modifications will incur standard development fees
  • Standard development rates apply
  • Emergency support standard rates will be applicable
  • All work performed will require a new SOW and payment in advance

Cancellation of Custom Development

You may cancel a custom development project at any time by providing written notice to your project manager.

If canceled before project commencement:

  • You will receive a full refund of any deposits paid
  • Any payment gateway processing fees and taxes deducted from the original payment will not be refunded
 

If canceled after work has begun:

  • You will be billed for all work completed up to the cancellation date
  • No refunds will be issued for work already performed
  • Deliverables completed to date will be provided within 5 business days
  • Final invoice will include payment gateway processing fees and applicable taxes

General Terms

Service Availability

  • SuperteamAI reserves the right to modify, suspend, or discontinue services with 30 days’ notice
  • We are not liable for any damages resulting from service interruptions beyond our control
  • Scheduled maintenance will be communicated in advance and performed during off-peak hours

Force Majeure

  • SuperteamAI is not responsible for failures or delays due to circumstances beyond our control
  • This includes but is not limited to: natural disasters, wars, pandemics, government actions, or third-party service failures
  • During force majeure events, our obligations will be suspended for the duration of the event

Policy Changes

  • We may update this policy periodically with 30 days’ notice
  • Changes will be communicated via email and posted on our website
  • Continued use of services after changes constitutes acceptance
  • If you do not agree to the updated policy, you must cancel your subscription before the effective date

Payment Processing

  • All payments are processed through secure third-party payment gateways
  • SuperteamAI is not responsible for errors or delays caused by payment processors
  • Payment gateway fees and applicable taxes are non-refundable and will be deducted from any eligible refund amount
  • For international transactions, currency conversion fees may apply and will not be refunded

Contact Information

For questions about this policy or to request cancellation:

Customer Support
Email: support@superteamai.com

Account Cancellations
To cancel your subscription:

  1. Log in to your account
  2. Navigate to Account Settings > Billing
  3. Select “Cancel Subscription”